Q1. Are LifeSouq products organic?
 Yes, our products are made with USDA Certified Organic ingredients and are free from synthetic chemicals, parabens, and artificial additives.

Q2. Are your products safe for all age groups?
 Absolutely. Our wellness and lifestyle products are suitable for all age groups, unless specifically mentioned otherwise. Always check individual product guidelines for age-specific recommendations.

Q3. Where are LifeSouq products manufactured?
 Our products are produced at WHO-GMP and EU-certified facilities, ensuring the highest global standards of quality and safety.

Q4. Do you use traditional herbal formulations?
 Yes! We use ancient herbal wisdom blended with modern scientific methods. Most of our formulas are created by experienced herbal experts using pure, ethically sourced ingredients.

Q5. Do your products have any side effects?
 Our herbal products are generally safe and clinically tested, with no known side effects when used as directed. However, if you have a medical condition or are on medication, we recommend consulting a healthcare professional.

Q6. How should I store these products?
 Store products in a cool, dry place, away from direct sunlight. Refer to the packaging for specific storage instructions if applicable.

Shipping Information
We aim to deliver your order as quickly as possible. Most orders are processed and shipped within 2 working days. Once dispatched, you’ll receive a tracking ID to monitor your shipment in real-time.
Enjoy fast, reliable delivery and stay updated every step of the way.

Q1. Can I return a product if I’m not satisfied?
 We only accept returns for unopened products (seal not broken) received within 7 days of delivery. All items must be in their original packaging, with pouches and bottles sealed.

Q2. How do I return a product?
 To initiate a return, please use a reliable courier service (e.g., Delhivery, FedEx, DTDC) and ship the product at your own cost. Once we receive and inspect the return, we’ll process your refund via bank transfer within 30 working days.

Q3. What if only part of my order is unopened?
 We offer a tiered refund based on the condition of the returned items. For example, if one box is opened and the rest are sealed, a partial refund will be processed accordingly.

Q4. Can I return or get a refund for books?
 Unfortunately, books are non-returnable and non-refundable, especially for international orders shipped from India to the UAE.

Q5. When am I eligible for a refund?
 Refunds are only applicable if the return guidelines are strictly followed, and the product passes inspection upon return.

Q1. Do I need to create an account to place an order?
 No. You can use our Guest Checkout option for a quick and easy purchase. Simply provide your shipping and contact details during checkout.

Q2. What are the benefits of creating a LifeSouq account?
 Having an account lets you:

• Save multiple delivery addresses
• View your order history
• Track ongoing orders
• Reorder quickly and manage your preferences

Q3. How do I create a LifeSouq account?
 Click on the “Login” or “Sign Up” option at the top of our homepage and follow the simple registration process.

Q4. I forgot my password. How can I reset it?
 Click “Forgot Password?” on the login page and follow the steps to reset your password via email.

Q5. Can I update my account details later?
 Yes, you can log in anytime to edit your personal details, addresses, or contact information from your account dashboard.

Q6. Is my personal information secure?
 Absolutely. We prioritize your privacy and use secure encryption methods to protect your data. We never share your personal info without your consent.

Q1. How can I view my order history?
 To view your order history, simply log in to your account on our website. Once logged in, go to the ‘My Orders’ section and click on the Order ID to see detailed information about any specific order.

Q2. Can I track my order if I didn’t register an account?
 Yes! We keep you informed via email notifications, even if you placed your order as a guest. Check your inbox for updates, including your tracking link and delivery timeline.

Q3. I placed an order but haven’t received a confirmation email. What should I do?
 Please check your spam or promotions folder first. If you still can’t find it, contact our support team with your name and order details for assistance.

Q4. How long does it take for my order to arrive?
 For international orders (India to UAE), delivery typically takes 7–14 working days, depending on your location and local customs processing.

Q5. Can I modify or cancel my order after placing it?
 Once your order has been confirmed and dispatched, it cannot be modified or canceled. If there’s an issue, reach out to our support team immediately, and we’ll do our best to assist you.

Q1. What payment methods do you accept?
 We accept a wide range of secure payment options, including:

• Credit & Debit Cards
• Net Banking
• UPI (Google Pay, PhonePe, etc.)
• Amazon Pay
• Wallets
• Cash on Delivery (COD)
• Tabby – Buy Now, Pay Later

Q2. What is Tabby and how does it work?
 Tabby lets you split your payment into 4 interest-free installments. Select Tabby at checkout, and you’ll only pay 25% upfront. The rest is automatically deducted every month—no fees, no interest.

Q3. Is Cash on Delivery (COD) available for all orders?
 Yes, COD is available for most locations. However, in rare cases (remote areas or high-value orders), we may ask for order confirmation before dispatch.

Q4. Is it safe to pay online on LifeSouq.com?
 Absolutely. We use secure, encrypted payment gateways to protect your data. Your information is never stored or shared.

Q5. Can I change my payment method after placing an order?
 Unfortunately, once an order is confirmed, the selected payment method cannot be changed. If you need assistance, feel free to contact our support team.